Palliative Care: The Art of Listening

People often call us looking for help in caring for a loved one afflicted with a serious illness. The conversation often begins with, “My loved one is very sick but not ready for hospice.”

Until recently, the only help we could offer was to lend a sympathetic ear and provide some guidance as to available resources until the patient met the Medicare guidelines for hospice care. Unfortunately, this was an unsatisfactory introduction to end-of-life care.

What is Palliative Care?

Medical advances in the last 39 years are enabling people to live longer with illnesses that are now life-limiting rather than terminal, such as heart disease, cancer, lung disease and stroke. Thankfully, the practice of medicine has recognized the need to support this new and frail population by providing medical, social, emotional and spiritual care. Thus, it is known as palliative care.

Palliative care is the medical specialty that focuses on keeping a patient at home, comfortable, pain-free and fully in charge of their own healthcare decisions. CHPC has been doing this for hospice patients for nearly 25 years, but palliative care now benefits very sick patients who may still be undergoing curative treatment. Hospice Chautauqua County is on the leading edge of this new field of medicine. 

Who can benefit?

Dr. Putnam with Eric
“Eric gets the best care and attention he’s ever gotten,” said Chandra Goodway, Eric Robbins’s mom. “And it’s not just Eric’s care. Both Eric and I are truly blessed to have Hospice working with us.”

People in need of palliative care are the sickest patients in our healthcare system. They often have multiple medical specialists involved in their care, sometimes in distant cities. They have the most emergency hospitalizations and doctor office visits. Their caregivers are stressed and frequently absent from work; there might be unpaid medical bills and unmet family responsibilities because of the time required to care for their loved one.

By reducing emergency room visits, hospitalizations and office visits, palliative care is saving everyone time, money and frustration. Everyone wins with palliative care.

Round-the-clock support

CHPC’s Palliative Care Program provides care where the patient lives with round-the-clock access to physician, nurse, social work and spiritual care. “When we say our program is community-based, it means we make house calls,” said Dr. Thomas Putnam, Chautauqua Hospice & Palliative Care’s Medical Director.

A wealth of additional information is available to the treatment team when care is provided in the home. “Environmental, social and other influences can be observed on a home visit that otherwise might not surface in an office visit,” continued Dr. Putnam. “Safety, diet, pets, family dynamics, etc. can be considered and more effective treatment can be devised.”

Dr. Putnam, the only board-certified palliative care physician in Chautauqua County, currently directs both hospice and palliative programs at CHPC. He is increasingly consulted by area physicians and is able to assist primary care physicians in coordinating other medical specialists.

“There is a certain inertia that sweeps a seriously ill patient through the medical system,” said Dr. Putnam. “This momentum is often driven by well-intended curative motivations but without enough consideration to the patient’s comfort and values. Palliative medicine hits the ‘pause button,’ in order to allow the patient to fully consider treatment options and restores them to the center of the decision process.”

Connect with CHPC for palliative care services

Palliative care in Chautauqua County is improving the quality of healthcare, improving the health of our population and reducing the per capita cost of healthcare. If you or a loved one might benefit from palliative care, call our intake department at 338-0033 or send us a message using the form below.